Frequently asked questions
Which plan is best for me and my team?
Relay.app has generous plans for teams of every size. If you’re not sure where to start, just sign up for the Free plan to get started. It’s easy to change plans, so you can start with any and adjust based on your automation and seat needs.
The Professional plan is great for 1–2 teammates using up to 10k automations per month. If you need to collaborate with more than one teammate, or find yourself needing more automations, try the Team plan, which allows for 25k automations per month and as many seats as you need.
If your organization has specific requirements, like custom integrations needs, specific security requirements, or a large team that would benefit from ongoing support, just reach out to us at sales@relay.app to see if an Enterprise plan is right for you.
What counts as a seat?
You’ll need a seat for everyone in your Relay.app workspace who needs to edit playbooks, run automations using their credentials, and complete human in the loop actions (like submitting data, approving runs to continue, and completing tasks).
Recipients of emails and messages from email and Slack automations aren’t included in your seat count.
What counts as an automation?
Any successfully completed automated step in a playbook is included in your automation count. For example, if you’ve automated actions in other tools, like adding to a Notion database or sending a Slack message, those actions would count as automations when successfully completed. It won’t count if the automation isn’t successfully completed. Just checking or polling another app for new data isn’t considered an automation either.
Relay.app’s built-in tools (like wait steps and AI summarization) don’t count toward your automation limit. Neither does sending human-in-the-loop requests (like requesting an approval or data input from a teammate).
Does checking or polling for new data count as an automation?
No. Checking for new data (for example, to see if there were changes to a Salesforce deal, or additions to a Google Drive folder), doesn’t count as an automation. Only actions successfully completed for you count as automations.
How many integrations does Relay.app support?
Relay.app currently has integrations with nearly 100 third-party apps (see them here). We pride ourselves on designing deep, robust integrations with the top tools used by modern teams. We are constantly adding new integrations, so if there’s another app your team needs, just request it at support@relay.app.
Which integrations are included in each plan?
All plans give access to the same integrations. You won’t be charged extra for any premium integrations. If there’s an additional integration your team needs, just request it at support@relay.app.
How do I get support?
The Relay.app team prides itself on outstanding customer support and speedy response times. We strive to reply to our customers within 24 hours if not sooner and resolve minor issues within 48 hours.
Customers on our Free and Professional plans can email us at support@relay.app and we’ll get back to you promptly. Customers on our Team and Enterprise plans can also message us over chat.
For our Enterprise customers, we offer accelerated development times for certain integration and feature requests that are critical to our customers’ workflows.
Do you support enterprise-level contracts?
Yes. If you need custom integrations, have specific security requirements, or expect to need ongoing support for a large team, we are happy to discuss a custom agreement that works for your organization’s needs. Send us a notes at sales@relay.app.
Can I cancel or change my plan later?
Yes. Just head to relay.app/billing to change or cancel your plan at any time.
If you upgrade, the change will take place right away, and you’ll pay a prorated amount for the billing cycle. If you downgrade or cancel your plan, you’ll continue to have access to your higher tier plan until the end of the billing cycle.
